Digibuddha products all ship out of our small shop just outside of Philadelphia, PA and each one is lovingly packaged to order. Once your order is placed, please allow 1-3 business days for production plus transit time, not including the day you placed your order.
Large bulk orders may require extended production times depending on the size of your order. If production time will exceed 1-3 days, we will reach out and provide you with an accurate estimate on a case by case basis.
Shipping + Transit Time
All orders will ship via either UPS, USPS, or Fedex Ground depending on size, weight, and distance. All services advertise approximately 1-5 business day lead time anywhere in the contiguous United States. Please note that shipping problems have been mild to severe the past year +, and these calculations do not take into consideration any Covid, inclement weather, or holiday-related delays.
We offer Local Pickup Same-Day at our Philadelphia-area shop! Place your online order by 11 am EST, select "Local Pickup" at checkout, and we’ll have your gift ready by 3 pm that same day and available for pickup between 3 pm - 4 pm EST or anytime the following business day between 8 am – 4 pm. You will receive an email from us letting you know the moment your gift is officially ready! Pickup is available Mon-Fri only.
Our shop is located at 237 Jacksonville Road in Hatboro, PA, 19040, in the ground floor retail space of the Hatboro Lofts Apartment building. Please come to any door marked "Digibuddha," and a member of our team will assist you. Please have a copy of your email confirmation ready so we can match it up to your order. (We do allow you to send a friend, family member, or courier to pickup on your behalf but they must bring along a copy of your email confirmation.) Until further notice, please remain just inside the doorway and face masks are required while being helped by our staff, for the safety of our employees and clients. We look forward to seeing you soon! If you have any questions or concerns regarding your Same Day Pick-Up order, please feel free to email us at firstname.lastname@example.org.
Quantities of more than five items may be subject to longer lead times. We will notify you immediately if your pickup time will be different from above.
If you have shipping-related questions or curious about a specific lead time for your order, please reach us at email@example.com. We are happy to help!
Current Covid Shipping Delays
We are NOT able to guarantee transit times, as they can vary greatly because of the impact Covid has had on supply chains. If your order is time sensitive, please consider upgrading to rush shipping at checkout which may help speed things up! At this time, we do not issue refunds, offer discounts, or accept returns for gifts that experience transit delays as these delays are unfortunately completely out of our control. The only exception to this is Fedex Next Day service which we are able to guarantee at this time.
Gifts Marked Return To Sender
If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:
- We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address)
- You provide us with an updated/valid mailing address to attempt re-delivery
- We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again